hb99 Privacy Policy

hb99 is Bangladesh's trusted online casino and sports betting platform, operated at hb99.vin. We take your right to privacy seriously. This Privacy Policy describes the types of personal information we collect when you use our website, how that information is used, the circumstances under which it may be disclosed to third parties, and the measures we take to keep it secure.

By accessing or using hb99, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform. We encourage all users — particularly those based in Dhaka, Chittagong, Sylhet, and across Bangladesh — to read this document carefully before registering or placing any wager.

When you create an account, interact with hb99's services, or make transactions, we may collect the following categories of information:

• Personal Identity Data: Full name, date of birth, national ID or passport details provided at registration or during KYC verification.
• Contact Information: Email address, mobile phone number, and city or region (e.g. Dhaka, Khulna, Rajshahi) used for account communications and security alerts.
• Transaction Records: Deposit and withdrawal amounts, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction timestamps, and betting history.
• Technical & Usage Data: IP address, browser type, device model, operating system, session duration, pages visited, referral source, and interaction logs collected automatically via cookies and analytics tools.

The personal data we collect is used strictly for the following purposes — we do not use it for anything not listed here without your explicit consent:

• To create, verify, and manage your hb99 account and maintain accurate records of your activity.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels in Bangladeshi Taka (BDT).
• To provide customer support, respond to queries, resolve disputes, and send service-related notifications including security alerts and transaction confirmations.
• To comply with anti-fraud, anti-money-laundering (AML), and responsible gaming obligations, including age verification (21+) and self-exclusion enforcement.
• To analyse platform usage patterns, improve site performance, personalise your game recommendations (e.g. cricket betting, slots), and develop new features.

hb99 does not sell, rent, or otherwise trade your personal data. We treat your information as confidential and only share it in limited, clearly defined circumstances.

The circumstances under which limited data sharing may occur are as follows:

• Payment Processors: Transaction data is shared only with the payment provider you select (e.g. bKash, Nagad, Rocket) to complete your requested financial operation.
• Legal Obligations: We may disclose personal data if required to do so by a valid legal order, court directive, or regulatory authority. In such cases, we will disclose only the minimum information strictly necessary to comply.
• Fraud Prevention: In cases of suspected fraud, money laundering, or other illegal activity, relevant data may be shared with our anti-fraud partners or law enforcement to protect the integrity of the platform.

hb99 supports instant BDT transactions through bKash, Nagad, Rocket, Upay, and major card networks including Visa and Mastercard. When you make a deposit or request a withdrawal, the relevant transaction details are processed through the respective payment gateway using encrypted, tokenised protocols. hb99 does not store your full card numbers, mobile banking PINs, or mobile banking passwords on our servers at any time.

A summary record of transaction amounts, dates, and methods is retained for a minimum of five years for AML compliance and audit purposes. This record contains no full card data or authentication credentials.

hb99 uses cookies and similar tracking technologies — including session tokens, local storage, and analytics beacons — to operate the platform reliably and to understand how users engage with our site. These technologies help us identify returning users, maintain login sessions, remember language preferences, detect unusual account activity, and measure the performance of various page sections.

You can control cookie behaviour through your browser settings. Disabling certain cookies may limit some features of the hb99 platform, such as automatic login or personalised game recommendations. Strictly necessary cookies — those required for security and session management — cannot be disabled without preventing core functionality from working.

hb99 retains personal data for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy. Upon permanent account closure, we will delete or anonymise your personal data within a reasonable period, except where retention is required by applicable AML regulations, financial audit requirements, or other legal obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money-laundering standards.

As a user of hb99, you have meaningful rights over your personal data. You may exercise these rights at any time by contacting our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. Your rights include:

• The right to access a copy of the personal data hb99 holds about you.
• The right to request correction of inaccurate or incomplete personal information in your account.
• The right to request deletion of your personal data, subject to retention obligations described above.
• The right to withdraw consent for processing activities where consent is the legal basis, without affecting the lawfulness of prior processing.
• The right to request that we restrict how we use your data while a dispute or verification request is being resolved.

Please note that certain rights may be limited where hb99 is required to retain data under applicable laws, or where fulfilling a request would interfere with anti-fraud or anti-money-laundering obligations.

hb99 employs a range of technical and organisational measures designed to protect your personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction. These include 256-bit SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems on our servers, access controls limiting which staff can view personal data, and regular security audits of our platform infrastructure.

While we take every reasonable precaution to safeguard your data, no method of electronic storage or internet transmission is 100% secure. We encourage you to use a strong, unique password for your hb99 account, enable two-factor authentication where available, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

The hb99 platform may reference the names of third-party payment providers (such as bKash, Nagad, or Rocket) or game providers (such as Pragmatic Play, Evolution Gaming, or Spribe) in the course of describing available features. hb99 is not responsible for the privacy practices of any third-party services. We encourage you to read the privacy policies of any external services you choose to use in conjunction with your hb99 account.

hb99 is strictly a platform for adults aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that personal data from a minor has been collected, we will take immediate steps to delete it from our systems. If you believe a minor has provided us with their personal data, please contact us at [email protected] without delay.

hb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the hb99 platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed of how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by hb99, please contact our support team. We are committed to resolving any privacy-related concerns promptly and transparently.

Email us at: [email protected] — our support team is available 24/7 and aims to respond to all privacy enquiries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.