hb99 Terms & Conditions

1.Acceptance of Terms

By registering an account or using any service on the hb99 platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety. These terms constitute a legally binding agreement between you (the user) and hb99.

hb99 reserves the right to update or modify these terms at any time without prior notice. Continued use of the platform following any changes constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically for updates.

2.Eligibility & Account Registration

To open and maintain an account with hb99, you must satisfy all of the following eligibility criteria:

• You must be at least 21 years of age at the time of registration.
• You must be a resident of Bangladesh or be accessing the platform from a jurisdiction where online gambling is not prohibited.
• You must provide accurate, complete, and truthful information during the registration process.
• You must not be registered as a self-excluded player on hb99 or have had a prior account terminated due to a breach of these terms.

hb99 reserves the right to request identity verification documents at any stage. Failure to provide satisfactory documentation may result in account suspension or the withholding of pending withdrawals until verification is complete.

3.Account Security & Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials. hb99 will not be liable for any loss or damage arising from unauthorised access to your account due to negligence on your part. The following rules apply to all accounts:

• One account per person is strictly enforced. Opening multiple accounts will lead to immediate closure of all associated accounts and forfeiture of any balances therein.
• Your account must not be shared with, accessed by, or transferred to any third party under any circumstances.
• Notify hb99 support immediately if you suspect that your account has been accessed by an unauthorised person.
• hb99 reserves the right to close any account found to be involved in fraudulent activity, collusion, bonus abuse, or any behaviour that undermines the integrity of the platform.

4.Deposits, Withdrawals & Payment Methods

hb99 accepts deposits and processes withdrawal requests exclusively in Bangladeshi Taka (BDT). All transactions are conducted through locally trusted payment gateways to ensure speed, reliability, and security for our users.

Accepted payment methods include the following:

• Mobile banking: bKash, Nagad, Rocket, Upay
• Internet banking: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• Cards: Visa, Mastercard (where supported)

5.Bonuses & Promotions

hb99 offers a variety of promotional incentives including welcome bonuses, reload bonuses, free spins, and seasonal offers tied to events such as Eid, IPL, BPL, and the T20 World Cup. The following general rules apply to all bonuses:

• Each bonus is subject to a specific wagering requirement (rollover) which must be fulfilled before winnings derived from that bonus can be withdrawn.
• Bonuses are valid for a limited time period as stated in the offer details. Expired bonuses will be removed from your account automatically.
• Bonus abuse, including but not limited to creating multiple accounts to claim duplicate bonuses or exploiting technical errors, will result in account termination.
• hb99 reserves the right to alter, suspend, or cancel any promotion at any time without prior notice.

Specific bonus terms are provided at the point of each offer. In the event of a conflict between general terms and specific offer terms, the specific offer terms shall prevail.

6.Betting Rules & Game Conduct

All bets placed on hb99 are subject to the specific rules of the relevant game or market. Users agree to be bound by these rules at the time of placing a bet. The following conduct is strictly prohibited:

• Using automated bots, scripts, or software to place bets or interact with the platform.
• Exploiting any bugs, glitches, or pricing errors in the platform's favour, including requesting refunds for bets placed during an error state.
• Colluding with other players or engaging in match-fixing, insider trading, or any other form of dishonest play.

7.Responsible Gaming & Self-Exclusion

hb99 is committed to promoting responsible gaming. We provide a range of tools and resources to help players manage their activity on the platform. The following options are available to all registered users:

• Deposit limits: set daily, weekly, or monthly caps on how much you can fund your account.
• Time-out periods: temporarily suspend your account for a defined cooling-off period (24 hours to 6 weeks).
• Self-exclusion: permanently close your account. Self-exclusion requests are irrevocable for a minimum period of six months and cannot be overridden.

If you believe that gambling is negatively affecting your life or the lives of those around you, we encourage you to seek help immediately. Contact our support team or visit our Responsible Gaming page for further guidance.

8.Intellectual Property

All content on the hb99 platform — including but not limited to text, graphics, logos, images, audio clips, software, and the overall design and layout — is the exclusive intellectual property of hb99 or its licensed content providers. All rights are reserved.

Unauthorised reproduction, distribution, modification, or commercial use of any content from this platform is strictly forbidden without prior written consent from hb99. Any infringement may be subject to legal action.

9.Limitation of Liability

To the fullest extent permitted by applicable law, hb99 shall not be held liable for the following:

• Losses incurred from gambling activity, whether resulting from technical errors, connectivity issues, or the inherent risk of wagering.
• Indirect, consequential, or incidental damages arising from the use of or inability to access the platform.
• Interruptions to service caused by maintenance, third-party infrastructure outages, or force majeure events including natural disasters, regulatory actions, or acts of war.

10.Privacy & Data Protection

hb99 is committed to protecting the personal data of all users. We collect, store, and process personal information in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By using the platform, you consent to the collection and use of your data as described in that policy.

All sensitive data transmitted between your device and hb99 servers is encrypted using industry-standard SSL (Secure Sockets Layer) technology. hb99 does not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

11.Prohibited Jurisdictions & Restricted Use

hb99 does not knowingly accept registrations from users located in jurisdictions where online gambling is explicitly prohibited by local law. It is the user's sole responsibility to verify whether online gambling is legal in their jurisdiction before registering. The following restrictions apply:

• VPN or proxy usage to circumvent geographical restrictions is strictly prohibited and may result in immediate account closure and forfeiture of all funds.
• hb99 may suspend access from any jurisdiction at any time should regulatory or legal circumstances change without prior notice to users.
• Any winnings derived from bets placed in violation of geographic restrictions will be void and non-withdrawable.

12.Governing Law & Dispute Resolution

These Terms & Conditions shall be interpreted and governed in accordance with generally accepted principles of international online gaming law. In the event of a dispute, hb99 encourages users to first contact our customer support team, who will endeavour to resolve the matter fairly and promptly.

If a dispute cannot be resolved through direct communication with our support team within 30 days, both parties agree to pursue resolution through binding arbitration. hb99's decision on matters of platform operation, game outcomes, and bonus eligibility shall be considered final in the absence of demonstrable technical error.