21+ Only · Play Responsibly

Responsible Gaming at hb99

At hb99, we believe that gaming should always be a source of entertainment — never stress. We provide every player in Bangladesh with the tools and guidance needed to stay in control.

hb99 is Bangladesh's trusted online casino and sports betting platform, and with that trust comes a deep responsibility. We are committed to providing a safe, fair, and transparent gaming environment for every player — whether you are betting on cricket, spinning the reels on slots, or enjoying live casino games. Responsible gaming is not an afterthought for us; it is woven into everything we build.

We understand that for most players, gambling is a recreational activity enjoyed alongside cricket matches during the BPL season, weekend slot sessions, or a casual live casino game after work. However, we also recognize that for a small number of individuals, gambling can become problematic. This page outlines the practical tools hb99 provides, the warning signs to watch for, and how to reach our support team whenever you need help.

21+

Minimum Age Requirement

All players must be 21 years or older to create an account and place any wager on hb99. We strictly prohibit underage gambling. Any account found to be owned by a person under 21 will be suspended immediately and all funds will be returned.

Responsible Gaming Features

hb99 provides six core tools to help you stay in control of your gaming activity at all times.

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Self-Exclusion
Temporarily or permanently exclude yourself from hb99. Contact support to activate this at any time with immediate effect.
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Time-Out
Take a short break from 24 hours up to 30 days. Your account is paused — no bets, no logins — while the clock runs.
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Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT to keep your spending within a comfortable budget. Limits take effect immediately.
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Reality Check
Receive timed session reminders showing how long you have been playing and how much you have wagered — a gentle nudge to stay grounded.
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Activity History
Review a full log of your bets, wins, losses, and session durations any time from your account dashboard.
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Account Verification
KYC checks confirm every player's identity and age before withdrawals are processed, protecting both you and the platform.

Player Protection Tools in Detail

Here is a closer look at how each responsible gaming tool works on hb99 and how you can activate them.

  • Deposit Limit Tool
    Log in to your hb99 account, navigate to Account Settings, and select Deposit Limits. Choose a daily (e.g., ৳2,000), weekly (e.g., ৳10,000), or monthly (e.g., ৳30,000) cap. Increasing a limit requires a 7-day cooling-off period; decreasing one takes effect immediately.
  • Time-Out Feature
    Request a time-out by contacting our support team via email. Available durations are 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, you cannot log in, deposit, or place any wager. All pending withdrawals continue to be processed normally.
  • Self-Exclusion Programme
    If you feel you need a longer break, self-exclusion closes your account for a minimum of 6 months or permanently. Email our support team to activate it. During this period, hb99 will make every reasonable effort to ensure you cannot create a new account. Marketing communications will also be suspended.
  • Reality Check Reminders
    Enable session alerts at 30-minute, 1-hour, or 2-hour intervals. Each alert displays your session duration and net result. You can choose to continue playing or end the session immediately from the alert prompt.
  • Parental Controls Guidance
    We strongly encourage players who share devices with minors to use third-party parental control software. Keep your hb99 account credentials private and always log out after each session on a shared device.

Recognising Problem Gambling Warning Signs

Gambling problems can develop gradually. Being aware of the following signs — in yourself or someone close to you — is the first step toward getting help.

  • ⚠️Spending more money or time gambling than you originally intended, or chasing losses by placing larger and larger bets.
  • ⚠️Gambling with money that was set aside for essential expenses such as rent, food, bKash top-ups for family, or utility bills.
  • ⚠️Feeling restless, anxious, or irritable when you are not gambling, or when you try to cut down or stop.
  • ⚠️Lying to family members, friends, or colleagues about the amount of time or money you spend on gambling.
  • ⚠️Borrowing money, selling possessions, or skipping meals to fund your gambling activity.
  • ⚠️Using gambling as a way to escape personal problems, feelings of depression, helplessness, or stress related to work or daily life in Dhaka or elsewhere.

hb99's Commitment to Players

We hold ourselves to a high standard when it comes to player welfare. Here is what you can always expect from hb99.

  • ✔All responsible gaming tools are free to use and activated without delay upon request.
  • ✔We never send promotional offers or bonus emails to players who have activated a time-out or self-exclusion.
  • ✔SSL encryption and secure data practices protect your account information and transaction history at all times.
  • ✔Our support team is available 7 days a week to assist with any responsible gaming request, in plain, clear English.
  • ✔We continuously review our responsible gaming policies to align with best practices and the needs of Bangladeshi players.

Playing Smart: Tips for Healthy Gaming

The most important principle of responsible gaming is this: only wager money you can genuinely afford to lose. Before any cricket betting session — whether it is a BPL match, an IPL game, or a T20 World Cup clash — set yourself a clear budget in BDT and treat it as the cost of entertainment, not as an investment. If that budget runs out, close the app and come back another day. A fresh session tomorrow is always more enjoyable than a stressed one tonight.

Gambling should never be your primary means of relieving stress after a long day in Dhaka's traffic or a difficult week at the office. If you find yourself logging into hb99 because you feel anxious, sad, or desperate for money rather than for genuine entertainment, that is a signal worth paying attention to. Take a short walk, call a friend, or simply put the phone down. hb99 will still be here when you return in a better headspace.

Finally, keep gaming in perspective alongside other activities you enjoy — watching the Bangladesh Tigers play at the Shere Bangla National Stadium, celebrating Pohela Boishakh with family, or simply taking a rest on Eid. A balanced life makes gambling a light, enjoyable pastime rather than a consuming habit. hb99's responsible gaming programme exists to support exactly thatbalance.

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Need Help? We Are Here for You

If you feel that gambling is no longer a form of entertainment and is starting to affect your finances, relationships, or mental well-being, please reach out to our support team immediately. There is no judgment — only practical assistance.

Email our support team: [email protected]

Frequently Asked Questions

Log in to your hb99 account and go to Account Settings. Select the Deposit Limits option and choose whether you want a daily, weekly, or monthly cap in BDT. The limit applies immediately. To increase a limit, a 7-day cooling-off period is required to prevent impulsive decisions.

All players must be 21 years or older to register and play on hb99. This applies to all games including cricket betting, slots, and live casino. We verify age during the KYC process and any account found to belong to an underage person will be suspended immediately.

To activate self-exclusion, email our support team at [email protected] with the subject line 'Self-Exclusion Request'. Include your registered account email and your preferred exclusion period (minimum 6 months or permanent). The exclusion will be activated within 24 hours and marketing communications will be stopped immediately.

Yes. hb99 offers a Time-Out feature that pauses your account for 24 hours, 48 hours, 7 days, 14 days, or 30 days. During this period you cannot log in, deposit, or wager. Your account and balance are preserved and you can resume after the time-out period ends. Contact [email protected] to activate.

The first step is to acknowledge the concern — which takes courage. Contact our support team at [email protected] to request a time-out or self-exclusion. You can also set a deposit limit or simply stop depositing. Our team will assist without judgment. If you need professional guidance, we encourage you to speak with a trusted family member, a doctor, or a mental health professional in your area.

Explore hb99 Responsibly

When you are ready to play, hb99 offers cricket betting, slots, and live casino games with instant BDT payouts via bKash and Nagad. Play at your own pace, within your own limits.

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